April 2008
Subject: Thanks Joe (sales specialist)
Dear Joe,
I want to extend my appreciation for the outstanding customer service you and the Cannon's crew demonstrated starting with your help in selecting the right boat, providing a thorough orientation of my Scout and quickly responding to any following questions and concerns that have risen. Not often do you experience this level of customer service in today's environment! We have had a lot of compliments on the Scout and have highly recommended Cannons Marina.
Chip and Kristy
Apollo Beach Florida
April 2008
Subject: First Class job
Hi Marcel (sales specialist),
Thanks so much for the photos. We sincerely appreciate all that you did for us. You did a first class job!!! I will give you a call to see if we can schedule lunch.
Thanks again and hope the fishing went well.
Best regards,
Andy
Longboat Key Florida
February 2008
Subject: Delighted with our professionalism
Dear Mr. Miller (Cannons Marina owner),
We are delighted with your staff's professionalism...Marcel was great. He was soft spoken, not pushy but he guided us to assure we were satisfied...We wanted to by a boat from Cannons because we knew that you would treat us right. Marcel called us on his day off because he knew we were close to making a decision...Marcel knew what we wanted and he came through.
We are please with Cannons Marina and look forward to many good years of service with you. Thank you for caring about your staff and giving them the leeway to perform as professionals.
Sincerely,
Laura and Bill
Bradenton Florida
December 2007
Subject: Exceptional Service
Dear Cannons,
Thanks to everyone at Cannons for another year of exceptional service!
Captain Sam
Bradenton Florida
December 2007
Subject: Looking Forward to Years of Adventure on The Water
Dear David Miller (Cannons Marina owner),
Jim and I look forward to years of adventure on the water with our new 36' Grady-White Boat. Thank you for a pleasant transition from our 36' Viking! Your entire staff is awesome!
Jane and Jim
Longboat Key Florida
April 2007
Subject: Top Notch Fair Service
Dear Benny, Angela and Team,
Thank you for your “top notch”, prompt service and being fair minded as possible in your billing – it is much appreciated.
Tony
Bradenton Florida
April 2007
Subject: Outstanding Service
Dear Mr. Miller,
Just a note to tell you what a pleasant experience I had with your company. I brought my Yamaha in for service because it was running rough. I was greeted by Angela Pluff and she is what the word “service” is about. I feel that you have built your business around people like Angela.
Thank you for the service.
Sincerely,
Mike
Sarasota Florida
April 2007
Subject: Super Service
Dear Mr. & Mrs. Miller,
Today I picked up my boat after receiving its normal 100 hour service and it was both on time and ready to go when I arrived.
I want to compliment Angela Pluff (service writer) who dealt with me on the phone, handled my paperwork and counseled me on my next service.
I also want to compliment Mark Phoybia (rigging & service) who delivered the boat to me and was on hand to help me when I first brought the boat in. Finally, I would like to compliment Benny Parrish (manager) as I talked with him about a potential new 282-Scout Sportfish.
The Cannons staff that helped me exemplifies outstanding customer service and should be recognized for their service. These people clearly like their jobs and it shows. Your hiring standards and corporate culture produce outstanding results.
Sincerely,
Russell
Sarasota Florida
January 2007
Subject: Wonderful Experience
Benny:
Thank you for the time you spent with my parents and me yesterday closing up the Grady sale. I have been very impressed with the level of professionalism presented by everyone at Cannons Marina. It is not something found in Florida often. I have yet to meet anybody or see anybody at the marina that is not polite, courteous and knowledgeable. This speaks worlds about Cannons Marina and I would definitely recommend you to others.
Joe was a great non-pressuring salesman that made me feel comfortable with his knowledge of the product and his sales technique. I never got the vibe that he just wanted to sell me something and get his commission like so many sales people do. He is an asset to your sales team.
Thank you once again for the wonderful experience that Cannons Marina has provided to me and I look forward to many years of dealing with the company.
Sincerely,
James
Sarasota Florida
January 2007
Subject: Excellent Service
Dear Marcel:
I just wanted to thank you and the staff at Cannons Marina, for the excellent service provided to me on the purchase of my new 187 Sportfish Scout Boat. My schedule has been very busy, and that is why this letter was delayed in writing. Good service should always be acknowledged and commended, and you and the staff at Cannons were a pleasure to do business with.
We love and are enjoying our new boat, and would recommend your organization to anyone thinking of purchasing a boat. Thank you again, for using your experience and knowledge of boats in helping us with our purchase.
Cordially,Sandy
Palmetto Florida |